EXCHANGES, RETURNS & CANCELLATION

bhaane offers a free collection service for returns and exchanges. under most circumstances, returns and exchanges/credits are allowed within 21 days. All marked down/discounted items are non-returnable but can be exchanged for a different size in same style only.

To process a return or exchange, simply mail us on love@bhaane.com or give us a call on 8800940700, and our team will be in touch to confirm the pickup of your garment. The package will be picked up within 2-3 working days.

  • For cancellation, If you have any change in mind after placing your order, you can cancel it within 24 hours by calling our customer care on 8800940700. If the amount was already paid, it will be refunded in the same account within 3-5 business days.
  • For exchanges, we will exchange the garment for a new piece of the same style, in the size of your choosing once the garment is received in our warehouse after the pickup.
  • For returns, once your returned items are received, we will process your refund in the form of the online store credit within 48 hours. You will receive an e-mail confirmation once the store credit is in your account and ready to use. The store credit will be valid for 6 months. You may also request to receive your refund of your purchase, for Online Orders: refund will be given in the same account with which it was paid within 10 business days, for COD orders: refund can be given via NEFT or Cheque, within 15 business days.
  • Faulty Goods: Goods are faulty if damaged when received, or where a manufacturing fault occurs within 6 months of purchase. items damaged as result of normal wear and tear are not considered faulty. Where possible, we will offer to repair or replace faulty items. If you would like to exchange your item, we can replace it for the same product in the same size - subject to availability. You will receive a full refund in the form of store credit if the item cannot be repaired or replaced.
  • Gift Returns: Chances are you won’t have to return the gifts someone got for you from bhaane. but just in case this happens, you may exchange it for store credit on the bhaane wesite. The store credit is automatically deducted from your next purchase, and the credit remains valid for 2 years.