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Exchanges, Returns & Cancellation

The safety of the entire Bhaane team is of utmost importance. This includes our logistics team. While we work to keep our platform operating , we understand that there will be certain challenges. We ask for you to bear with us on delivery times and we ask to hold all Exchange requests at this time. We will review each individually and based on our ability to arrange reverse logistics, we will determine the viability and of each request. We will temporarily pause all Returns till lockdown is over.

* Markdown products are non-returnable & non-refundable

To process a return or exchange, email us at love@bhaane.com or call us at +91 8800940700 and our team will be in touch to arrange pick up of your order.

  • Cancellations: You can cancel your order within 24 hours of placing the order by emailing or calling us on the number above.
  • Returns: Once your items are received, we will process your refund via online store credit within 48 hours, which will be valid for 6 months. In case of refunds, we will credit the amount in to the same account that was used for payment within 10 business days. For COD orders, a refund can be completed via NEFT or cheque within 15 business days.
  • Faulty Goods: If your order is found damaged at the time of receipt or if a manufacturing fault occurs within 6 months of purchase, we will repair or replace your order. Damage caused due to normal wear and tear would not be considered faulty.